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Terms of Service
Thank you for choosing Wonderfold Laundry Service, a limited liability company, for your laundry service needs. Please carefully read the following terms of service agreement before using our services. By using our services, you agree to be bound by these terms and conditions:
Services Offered: Our company offers laundry services which include washing, drying, and folding of clothing and linens. We reserve the right to refuse service for any reason, including but not limited to unsanitary laundry, which may be returned and charged a cancellation fee.
Payment Terms: Payment is due at the time of service. We accept cash and credit cards. If payment is not received at the time of service, we reserve the right to refuse service in the future. If your card is declined, or payment cannot otherwise be processed, we may retain your laundry until such payment is made. If you fail to pay within 48 hours of their credit card being declined and wash/dry/fold services were already performed, your laundry may not be returned and may be donated to charity. All payment methods require a credit card deposit hold. Cash payment without a credit card hold require payment up front based on pre-weight of laundry, which will then be adjusted based on final weight once wash/dry/fold is complete.
Liability: We take great care to ensure that your laundry is handled with care and returned to you in the best possible condition. However, we are not responsible for any wear, tear, fading, shrinkage and damage that can occur during the washing and drying process. Garments requiring special wash/dry settings should be separated and identified by customer as such or normal wash/dry settings will be used. We do not guarantee stain removal and are not responsible for any stains that remain after the normal washing process. Customer is responsible for checking pockets and ensuring garments are ready to wash. We are not responsible for damage or stains caused by items left in pockets. We take no responsibility for theft or loss prior to laundry pick up and once laundry is delivered. You are responsible for checking your laundry within 24-hours of delivery to ensure that all items are present and in satisfactory condition.
Pickup and Delivery: We offer pickup and delivery services for your convenience. We will make every effort to pick up and deliver your laundry at the agreed upon time. However, we cannot be held responsible for any delays or issues outside of our control, such as traffic or inclement weather.
Cancellation Policy: If you need to cancel your scheduled pickup or delivery, please give us at least 24 hours' notice. If you fail to provide adequate notice, we reserve the right to charge a cancellation fee.
Privacy: We take your privacy seriously and will not share your personal information with any third parties unless required by law.
Disputes: Any disputes arising from these terms and conditions or our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Governing Law: This agreement shall be governed by and construed in accordance with the laws of the state in which our company is located.
Amendments: We reserve the right to amend these terms and conditions at any time. Any amendments will be posted on our website and will be effective immediately upon posting.
By using our services, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them. If you have any questions or concerns, please do not hesitate to contact us.
